Contact information

Contact Information Policy

Store Name: English Learners
Owner: Maithree Roy
Email: englishlearners18@gmail.com
Physical Address: Sodepur, Panihati, D-03/301, Peerless Nagar, 700114 Kolkata, West Bengal, India

Introduction

Welcome to English Learners! We are committed to providing you with quality stationery goods, ebooks, paintings, and wearable accessories. Your satisfaction is our priority, and we are here to assist you with any queries or concerns you may have.

Contact Methods

Email:
- For general inquiries, support, and order-related questions, please reach out to us at englishlearners18@gmail.com.
- We strive to respond to all emails within 24-48 hours during regular business days.
Physical Address:
- Should you need to send us any correspondence, you can reach us at:
  
  English Learners Sodepur, Panihati, D-03/301, Peerless Nagar, 700114 Kolkata, West Bengal, India

Customer Support Hours

Our customer support team is available Monday to Friday, from 10:00 AM to 6:00 PM IST. We are closed on weekends and public holidays.

Important Information

Shipping Charges: Please note that shipping charges will be borne by the customers. These charges will be calculated and added at the checkout based on the delivery location and the nature of the items purchased.
Tax Information: As a small business owned and operated by a single individual, we currently do not charge VAT or GST on our products. Our annual turnover is below the threshold requiring tax registration and payment.
Delivery of Digital Products: Ebooks and study material PDFs will be delivered online through a downloadable link and/or email.

Feedback and Complaints

We value your feedback and are continuously striving to improve our services. If you have any suggestions, complaints, or feedback, please contact us at englishlearners18@gmail.com. We will address your concerns as promptly as possible.

Thank you for choosing English Learners. We appreciate your business and look forward to serving you!