Shipping policy

Shipping Policy

Store Name: English Learners
Owner: Maithree Roy
Email: englishlearners18@gmail.com
Physical Address: Sodepur, Panihati, D-03/301, Peerless Nagar, 700114 Kolkata, West Bengal, India

Introduction

Thank you for shopping with English Learners. We aim to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy to understand how we handle shipping, delivery times, charges, and related information.

Shipping Coverage

  • Domestic Shipping: We only provide shipping within India. Unfortunately, we do not offer international shipping at this time.

Shipping Charges

  • Customer Responsibility: Shipping charges will be borne by the customers. The applicable shipping fees will be calculated at checkout based on the delivery location and the nature of the items purchased.
  • Shipping Rates: Shipping rates may vary depending on the weight, dimensions, and destination of the shipment. All shipping charges are displayed at checkout before you finalize your purchase.

Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days after receiving payment. Processing times may vary during peak periods or due to unforeseen circumstances.

Delivery Time

  • Standard Shipping: Delivery times within India usually range from 5-10 business days, depending on the destination. Please note that these times are estimates and may be subject to delays beyond our control.
  • Delivery Service: We partner with reliable courier services to ensure your orders are delivered safely and promptly.

Delivery of Digital Products

  • Ebooks and Study Material PDFs: Digital products will be delivered online through a downloadable link and/or email within 24-48 hours after the order is processed.

Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the courier's website.

No Refunds or Returns

  • Please note that we do not provide any refunds or returns. All sales are final. If you encounter any issues with your order, please contact us at englishlearners18@gmail.com, and we will do our best to resolve the matter.

Incorrect or Incomplete Addresses

  • Please ensure that you provide accurate and complete shipping information at the time of checkout. English Learners is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.

Contact Us

  • If you have any questions or concerns regarding our shipping policy, please feel free to contact us at englishlearners18@gmail.com. Our customer support team is available Monday to Friday, from 10:00 AM to 6:00 PM IST.

Changes to This Policy

  • We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for choosing English Learners. We appreciate your business and look forward to serving you!